This policy explains how Addiction Piercing & Beauty ("we", "us", "our") collects, uses and looks after your personal information when you visit our website, send an enquiry (including through our Facebook and Instagram forms), message us, or book an appointment.
We are at 146A Vincent St, Cessnock NSW 2325. You can contact us at addictionpiercingbeauty@hotmail.com.
We take your privacy seriously and handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. When we send you messages, we follow the Spam Act 2003 (Cth).
1. What we collect
- Contact details: your name, mobile number and, if you give it to us, your email address.
- Enquiry details: your answers to our form questions (for example, your main skin goal) and anything you tell us in messages.
- Booking details: the services and times you book, held in our booking system (Fresha).
- Treatment information: at your appointment we may ask about things like skin conditions, allergies, medications, pregnancy or medical history, so we can treat you safely. This can be sensitive information, so we only collect what we need, with your consent.
- Payment information: card payments are handled by our payment providers (such as Fresha, Square and Afterpay). We do not keep your full card details.
- Photos and videos: with your permission, we may photograph or film treatments. We only use them on our website, social media or in ads if you have agreed. You can ask us to stop using them at any time.
- Website visits: when you visit our website, your browser connects to our hosting provider and to Google Fonts, which may record your IP address and device details. Our website doesn't use accounts or tracking cookies. If we add advertising or analytics tools (such as the Meta pixel), we will update this policy first.
If a client is under 18, we collect information from a parent or guardian.
2. How we collect it
- Directly from you, in person, by phone, by text or through social media messages
- Through our Facebook and Instagram lead forms. When you submit one, Meta passes your answers to us
- Through our booking system when you book online
3. Why we use it
- To reply to your enquiry and answer your questions
- To book and carry out your treatment safely
- To send appointment reminders and aftercare advice
- To tell you about offers and news, if you have agreed to hear from us
- To process payments and gift cards
- To improve our services and meet our legal obligations
4. Text messages and marketing
When you submit an enquiry, you agree that we may text you about it. We may also send you offers and updates. Every marketing message will say who we are and include a way to opt out, such as replying STOP. We will act on opt-out requests promptly, and within five business days at the latest.
5. Who we share it with
We don't sell your personal information. We share it only as needed with the providers that help us run the business:
- Meta (Facebook and Instagram), for our ads and enquiry forms. Meta handles information under its own privacy policy
- Fresha, for bookings and appointment reminders
- Square and Afterpay, for gift cards and payments
- Google and Netlify, for website fonts and hosting
- The website and marketing contractor who helps us manage our ads, enquiries and website
We may also share information if the law requires it, or to protect someone's safety.
6. Overseas providers
Some of these providers store or process information outside Australia, including in the United States. We choose reputable providers, but your information may be handled under overseas rules.
7. Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including keeping it in password-protected accounts and devices. We keep information only as long as we need it for the purposes above or as the law requires, then we delete it or make it anonymous.
8. Seeing or correcting your information
You can ask to see the personal information we hold about you or to correct it. Email us and we'll respond, usually within 30 days.
9. Questions or complaints
If you have a concern about how we've handled your information, please contact us first so we can try to fix it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date at the top.